DIRECT BOOKING
ADVANTAGES

A world
of advantages

  • Reservation of the last available rooms
  • Booking of last minute offers
  • Delicious buffet for lunch and use of the pools and sauna area on the day of departure
  • Availability of all types of rooms
  • Individual advice and tailor-made packages
  • Flexibility regarding special requests
  • Reliable and updated information
Book your holiday now!


Good to know

Useful information for your stay

Arrival and departure

Your reserved room is available from 2:00 pm on the day of arrival to 11:00 am on the day of departure.

Treatments

We advise you to book your preferred treatments before your arrival. In the hotel, you will receive bathrobes and towels.

Bike rental

Service available for a fee.

Garage

Based on availability: parking in the underground garage for the Aroma and Aroma Superior room types at a cost of € 5 per day. For all other types, the parking space is included in the price of the stay.

Minimum duration of stay

  • Easter: 4 nights, 18th - 22nd April 2019
  • May Day: 3 nights, 28th April - 1st May 2019
  • Anniversary week: 7 nights, 19th - 26th May 2019
  • Ascension: 3 nights, 30th May - 2nd June 2019
  • Corpus Domini: 3 nights, 20th - 23rd June 2019
  • Mid-August: 7 nights, 11th - 18th August 2019
  • German Unity Day: 3 nights, 3rd - 6th October 2019
  • All Saints' long weekend: 3 nights, 31st October - 3rd November 2019
  • New Year 2020: 7 nights, 26 December 2019 - 2 January 2020

City tax

The tourist tax in South Tyrol was introduced on 1 January 2014. This tax amounts to € 1.90 per person per night (free for children under 14) and is not included in the price. This tax should be paid upon departure.

Stay of pets

For the sake of people with allergies to animal hair, we do not host our four-legged friends. We trust in your understanding.

TV

On request, televisions are available free of charge.

Cancellation policies

The cancellation of a stay is never pleasant for you or for us.
Below is our cancellation policy.

  • Up to 30 days before arrival: 0%
  • From 29 to 10 days before arrival: 50%
  • From 9 to 1 day before arrival: 100%
  • In case of no show or early departure: 100%

The deposit, equal to 30% of the booked stay and necessary to make the reservation final, is excluded from these policies and may be retained in any case. We suggest you take out travel insurance, such as the one offered by the Hotelier Union.

Payment

Under Italian law, cash payments in excess of € 2,999.99 are no longer allowed. The following payment methods are also available: ATM (EC), credit card (Visa, MasterCard) and bank transfer.
Bank account details:
theiner's Hotel Srl - Andreas Hofer Street 1 - 39010 Gargazzone / Italy
Intesa Sanpaolo S.p.A. - Bolzano branch - Via della Mostra 7 / A - 39100 Bolzano - Italy
IBAN: IT38X0306911619651101690510 BIC (SWIFT CODE): BCITITMMXXX

Reductions and supplements

  • 3rd and 4th person in the Garten Suite: -50%
  • Reduction for adult stay in extra bed in all room types except the Garten Suite: -15%
  • Double for single use: + 25%
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